10 STEP GUIDE TO BOX BOOKING, COLLECTION, SHIPPING AND CLEARANCE
Firstly, not everyone is a seasoned box sender. For most people, this would be the first time, or the first time in a long time since they shipped a box to Jamaica.
The processes and requirements change over the years so we recommend having a following this useful guide.
Once you have familiarised yourself with the general requirements of processes and your responsibilities involved in shipping a box, you should be ready to book your shipment.
Step 1 - The booking Process
Using our Booking Online facility you can arrange the purchase of empty boxes or arrange the collection of your box.
You simply follow the on screen instructions to input your contact details for the collection of your box or drop off of empty boxes.
Step 2 - Select Your Payment Method
At the end of the Booking Online process you can select a method of payment for either your empty packaging or your box shipment.
You can pay through our secure PayPal facility, or you can elect to pay the collection agent on arrival.
Step 3 - Collection of Your Box
Please check if we cover collection of your area using our post code checker coverage tool.
Please put first part of your post code
Please note, we collect ground floor only, if you require collection from another floor or difficult location this must be stated during the booking Online process.
Failure to properly notify us of non-standard collections could result in an aborted collection and surcharge.
|CR2, SOUTH CROYDON|
|CR3, CATERHAM, WHYTELEAFE|
|CR7, THORNTON HEATH|
|CR8, PURLEY; KENLEY|
SE1, Lambeth, Southwark, City of London
SE2, Bexley, Greenwich
SE3, Greenwich, Lewisham
SE5, Southwark, Lambeth
SE8, Greenwich, Lewisham, Southwark
SE9, Bexley, Bromley, Greenwich, Lewisham
SE10, Greenwich, Lewisham
SE11, Lambeth, Southwark
SE12, Greenwich, Lewisham, Bromley
SE13, Greenwich, Lewisham
SE15, Lewisham, Southwark
SE16, Lewisham, Southwark
SE18, Bexley, Greenwich
SE19, Bromley, Croydon, Lambeth, Lewisham, Southwark
SE21, Lambeth, Southwark
SE23, Lewisham, Southwark
SE24, Lambeth, Southwark
SE26, Bromley, Lewisham, Southwark
SE28, Bexley, Greenwich
|SW1W, Westminster, Kensington and Chelsea|
|SW1X, Westminster, Kensington and Chelsea|
|SW3, Kensington and Chelsea|
|SW4, Lambeth, Wandsworth|
|SW5, Kensington and Chelsea|
|SW6, Hammersmith and Fulham|
|SW7, Kensington and Chelsea, Westminster|
|SW8, Lambeth, Wandsworth|
|SW10, Kensington and Chelsea, Hammersmith and Fulham|
|SW11, Wandsworth, Lambeth|
|SW12, Wandsworth, Lambeth|
|SW13, Richmond upon Thames|
|SW14, Richmond upon Thames|
|SW15, Wandsworth, Kingston upon Thames, Richmond upon Thames|
|SW16, Lambeth, Croydon, Wandsworth, Merton|
|SW17, Wandsworth, Merton|
|SW19, Merton, Wandsworth|
BR2, BROMLEY, KESTON
BR4, WEST WICKHAM
|E1, Tower Hamlets, Hackney, City of London|
|E1W, Tower Hamlets|
|E2, Tower Hamlets, Hackney|
|E3, Tower Hamlets, Newham|
|E4, Waltham Forest, Enfield, Epping Forest (Essex)|
|E5, Hackney, Waltham Forest|
|E6, Newham, Barking and Dagenham|
|E7, Newham, Waltham Forest|
|E9, Hackney, Tower Hamlets|
|E10, Waltham Forest, Hackney|
|E11, Waltham Forest, Redbridge|
|E12, Newham, Redbridge|
|E14, Tower Hamlets|
|E15, Newham, Waltham Forest, Hackney, Tower Hamlets|
|E17, Waltham Forest|
|E20, Newham, Waltham Forest, Hackney, Tower Hamlets|
|E77, Tower Hamlets|
|E98, Tower Hamlets|
A - Senders name, address and contact number
B - Full name and address of the Receiver in Jamaica
C - The information at B above should be written onto the face of the box in large text with a black marker.
E - you will be provided with a receipt for collection detailing the personal information for the box shipment. An example as below. You will be notified by email that we have received your box consignment
Step 4 - Delivery of Your Boxes to the Wharf
After collection of your box we will either store your box securely at one of our depots . Or we will transport your items directly to the Tilbury dock bonded warehouse.
Step 6 - Notification of Customer of Tracking Information
Within 21 days from collection of your shipment, we will then be able to provide you with international tracking information and a Bill Of Laden for your box consignment. You can use this information with our booking Online service 24hrs a day to track the location of your boxes until they reach your chosen port of discharge.
Your box are then transported from London to Jamaica. You can visit our sailing schedule page in conjunction with your tracking information to determine the date your box has arrived in Jamaica.
An example of the documentation you receive is as below.
Step 7 - Boxes Delivered to Port of Discharge in Jamaica
Once your box has been delivered to the port of discharge they will remain inside the container ready to be stripped by Jamaica Wharf port staff. This takes up to 7 days from arrival of your container.
Please take note of our sailing schedule. This service advises customers firstly of the estimated arrival date of your consignment based on the SHIP DATE we provided to you in Step 6 above. Please be aware that the corresponding EARLIEST COLLECTION DATE on the schedule relates to the estimated time it takes for your goods to be stripped from the shipment container.
We provide this information to save you time travelling to the port and you items are not ready for collection.
Step 8 - Notification of Box Arrival
The most effective method of collection is to contact the assigned local clearing agent to determine if your goods are ready to be processed and released at the wharf.
All the information they require to check your consignment is located on the invoice in Step 6 above.
Step 9 - Clearance of Goods at Wharf
Once you receive notification from he local clearing agent that your goods are ready to collect you would attend your chosen port of discharge to collect your goods.
You can find more useful information on the Duties and Taxes that you might be expected to pay.
This is not an exhaustive guide, but rather a collection of broad common duties to be paid for your box.
Step 10 - Arrange Collection and Transport of Your Box
Once you have paid your duties and taxes at the wharf you can arrange collection of your goods and delivery to your family or relative. You can attend the wharf with your own vehicle, or there are plenty of trusted transportation vehicles based at the wharf that will facilitate delivery of your box.
Happy days! All the soap powder, washing up liquid, cadburys chocolate and soft toilet paper that you need to make people happy :o)