10 STEP GUIDE TO CARGO/BOXES BOOKING, COLLECTION, SHIPPING AND CLEARANCE
Firstly, not everyone is a seasoned cargo/box sender. For most people, this would be the first time, or the first time in a long time since they shipped boxes or cargo to Jamaica.
The processes and requirements change over the years so we recommend having a following to our useful info.
Once you have familiarized yourself with the general requirements of processes and your responsibilities involved in shipping cargo/boxes, you should be ready to book your shipment.
Step 1 - The booking Process
Using our Booking Online facility you can arrange the purchase of empty cargo/boxes or arrange the collection of your cargo/boxes.
You simply follow the on screen instructions to input your contact details for the collection of your cargo/box or drop off of empty boxes.
|W, West Kensington|
Not everyone is a seasoned shipper of cargo/boxes, so beginners prior to collection of your cargo/box, be careful to pay attention to Prohibited items for a cargo/box. We don’t want you to fall foul of Jamaica customs.
Once your cargo/box has been secured properly, and now that you have that heavy box properly packed and closed correctly or your item ready to put in a cargo, we don’t want you to hurt yourself moving it.
Step 2 - The Online Booking Process
Step-by-step how to choose the right package for you and complete your purchase through our website.
Step 3 - Shipping Information & Collection of Your Cargo/Boxes
The next very important step is entering your Shipping details the right way to minimise errors.
Please ensure your cargo items/boxes are labelled with the receivers contact name, address, and port of destination either to Kingston or Montego bay. Please get informed of our box sizes to choose the best fit for you.
A - Senders name, address and contact number
B - Full name and address of the Receiver in Jamaica
C - The information at B above should be written onto the box in large text with a black marker. If you cannot do this we can write up the box for you. We have a useful video section on how to properly prepare boxes.
D - You will be provided with a receipt for collection detailing the personal information for the cargo/box shipment. An example as below. You will be notified by email that we have received your cargo/box consignment.
Step 4 - Collection of your Cargo/Boxes & Delivering to the Depot
When we collect your cargo items/boxes, you will receive a collection notification email within 24 hours as a receipt that we have reviewed your goods. After collection of your cargo/box we will either store them securely at one of our depots . Or we will transport your items directly to the Tilbury dock bonded warehouse.
We will contact you within 14 working days from the date of collection to issue you with the cargo/box shipment tracking information, and the documentation for clearance of your goods. Please do not contact us prior to 14 working days of the collection of your box as we will not have the updated information from the shipping line .
Step 6 - Notification of Tracking Information
Within 14 days from collection of your shipment, we will then be able to provide you with international tracking information and a Bill Of Laden for your cargo/box consignment. You can use this information with our online tracking tool 24hrs a day to track the location of your cargo/boxes until they reach your chosen port of discharge.
Your cargo/boxes are then transported from London to Jamaica. You can visit our sailing schedule page in conjunction with your tracking information to determine the date your cargo/box will arrive in Jamaica.
An example of the documentation you receive is as below.
Step 7 - Cargo/Boxes Delivered to Port of Discharge in Jamaica
Once your cargo/box has been delivered to the port of discharge they will remain inside the container ready to be stripped by Jamaica Wharf port staff. This takes up to 5 working days from arrival of your container.
Please take note of our sailing schedule. This service advises customers firstly of the estimated arrival date of your consignment based on the SHIP DATE we provided to you in Step 6 above.
Please be aware that the corresponding EARLIEST COLLECTION DATE on the schedule relates to the estimated time it takes for your goods to be stripped from the shipment container.
We provide this information to save you time travelling to the port and your items are not ready for collection.
Step 8 - Notification of Cargo/Box Arrival
The most effective method of collection is to contact the assigned local clearing agent to determine if your goods are ready to be processed and released at the wharf.
All the information they require to check your consignment is located on the invoice in Step 6 above.
Step 9 - Clearance of Goods at Wharf
Once you receive notification from the local clearing agent that your goods are ready to collect you would attend your chosen port of discharge to collect your goods.
You can find more useful information on the Duties and Taxes that you might be expected to pay.
This is not an exhaustive guide, but rather a collection of broad common duties to be paid for your box.
Step 10 - Arrange Collection and Transport of Your Cargo/Box
Once you have paid your duties and taxes at the wharf you can arrange collection of your goods and delivery to your family or relative. You can attend the wharf with your own vehicle, or there are plenty of trusted transportation vehicles based at the wharf that will facilitate delivery of your cargo/box.