FAQ

The amount that we charge is based on the size (i.e. cubic meters) of the cargo that you are shipping. Please use our online booking tool to get a quote. Alternatively visit our shipping cargo page for more information on pricing of bespoke cargo. When the cargo arrives at our depot, we will remeasure the package and adjust the price accordingly.

Yes. In order to cover freight, handling and documentation charges we have a very low minimum charge to make sure that everything is covered for your shipment to reach Jamaica.

Yes. We provide a range of different insurance solutions for shipment to Jamaica. You can get in contact with us to arrange specialist freight insurance.

No. It is impossible for any shipping company to guarantee ship arrival times, any shipment company suggesting otherwise is misleading you. Be careful. We offer shipment tracking to our customers to ensure you can locate your items from departure to arrival. Carib Shipping will do everything that we can to make sure your cargo arrives according to our sailing schedule, but we cannot control factors that are beyond our control that may affect the arrival time. We advise any customers who need to ensure that their cargo arrives by a certain date, to ship their items earlier to minimise the risk of missing a deadline in case of delays. Delays are more likely to occur during the peak season, which is from the end of October until January the following year, so please see the Useful Info section of our website prior to shipping your goods.

Freight charges are payable at the time of booking but any charges that occur at the final destination are the responsibility of the consignee/collector. In order to avoid any delays and unnecessary storage charges, we advise all customers that they pay these charges at the time of booking. Please see our helpful guide sections prior to shipping your goods.

No. However, we can deliver a choice of packaging materials to your doorstep for a small charge.  You can then pack your cargo immediately, while your driver waits (this service is not available online) or you can choose to have someone return to collect your cargo at a later date.

Yes. Debit cards and all major credit cards are accepted as payment at the point of collection to the driver or using our online booking service.

Yes, just recently we started offering a Door-to-Door service. Our service includes all taxes and there is no need for attendance to the wharf. 

Yes. Please click here to see our latest sailing schedule.

You are responsible for making sure that your cargo is adequately packed and addressed for shipment. Please remember that cargo can sometimes hit rough weather during transit and potential rough handling at destination warehouses in Jamaica which Carib Shipping has no control over.

You should always make sure that you mark the address of the consignee clearly on each package. Please view our video on how to address your shipment correctly.

No. We specialise in shipping from London to Jamaica only.

If you wish to insure a small package, such as a barrel, we can provide insurance for the total loss of a package up to the value of £400. You would only be able to make a claim if the package and its entire contents were lost. You would not be able to claim for loss/damage to individual items in the barrel.

Please note that insurance companies will not accept claims for any items that are missing from remotely packed cargo, as it is virtually impossible to prove what items were loaded in the first place or determine their value. If you wish to insure valuable items, please do the following:

Have the item packed professionally for shipping?
Declare the value of the item, preferably backed up with a commercial invoice at the time of booking.
Sign the insurance documents prior to your cargo being delivered to our warehouse.

Yes. If you have a large shipment and you would like some help with professional packing, we may be able to assist. Please contact our office to inquire.

Yes. Vehicles can be professionally packed into freight containers.

Yes. We ship large machinery and plant. Please visit our Plant and Machinery page for more information on this service. We can arrange flatbed racks for large commercial vehicles. Please contact our office for more information.

Yes. Cars can be professionally packed into freight containers.

Every care is taken when loading cars to ensure that they are not damaged in handling or transit. Unlike some companies, we do not load cargo in, on top of, under or around your car and we offer competitive freight rates based on the size of your vehicle.

There are some import restrictions, so please contact the High Commission before shipping to ask for advice. All vehicles are checked by the police so, you will need to provide a log book prior to shipping.

Yes. Carib Shipping has agents in Montego Bay and Kingston. Our agents can advise or assist customers with local customs clearance procedures and local charges. Our agents are listed on this page.

We currently have three drop off locations in and around London, these are accessible by appointment only. Once we confirm your appointment you can deliver your cargo to one of our secure drop off locations:

1 - Access Storage, Beckenham
Unit 1, Croydon Road Industrial Estate, Beckenham, BR3 4BY

Opening times: Monday – Saturday 08:30 – 17.00

2 -Big Yellow Storage, Beckenham
1 Croydon Rd, Beckenham BR3 4AA

Opening times: Monday – Saturday 08:30 – 16:30